Do I need a Shopify account?
Yes. You can either provide us with your Shopify login information or you can give us staff access to your store. We'll gather that information once your order is placed.
What is your refund policy?
There are no refunds once the store is created. We have to pay our experts for their time spent providing the labor. We will however work closely with you to ensure that you are 100% satisfied and we'll make any adjustments necessary to ensure customer satisfaction.
How long will it take to complete my store?
We aim to complete each store in 8-10 business days. Please understand that we spend a lot of time optimising your store, which takes time and patience. If you are looking for a store that is built and delivered within 24 hours, you're better off finding someone else to build your store.
Do you customize the imported products in any way?
We edit the product titles to be SEO friendly. We do NOT edit the descriptions or images in any way. This allows you to personally tweak the descriptions and add your own salesmanship to each product.
Do you provide any images besides the custom logo?
Yes, we have a professional stock photo license that allows us to use high quality images where reasonable.
If I find issues with my store after you've created it, will you fix it?
Yes, if you find an error that we caused at any time, just let us know and we'll fix it ASAP. However, if you break something or want additional work done that isn't included in the service package, it's subject to additional fees.
Can I change a package or add additional features?
If you want a custom quote for something, send us an email and we'll discuss your project.
Do you do any custom edits to the themes?
No, we will not go into any theme and make custom changes to the code. (html/css) This takes a tremendous amount of time and skill that isn't included in our pricing. If you want us to do that, that will incur additional fee, but send us an email and we'll discuss for the matter.
I have a question that isn't answered here, who do I ask?
Send us an email with your question. Click here